Refund policy

Satisfaction Promise / Product Return Policy

If for any reason a Healthysoursop product that you purchase for your own personal use does not meet your expectations, you may contact the Customer Service Department at 1-866-943-0048 or info@healthysoursop.com within 10 days of the date of purchase to request a replacement, exchange, or refund, subject to the following rules.

Replacement Due to Manufacturer’s Defect or Missing Item

If you request a replacement item due to a manufacturer’s defect or a missing item, the replacement item will be shipped to you at no cost as long as the item is shipped to the same address as the original order. Additional charges may apply if you request that the exchange or replacement be shipped to a different address.

Exchange Not Due to Manufacturer’s Defect or Missing Item

If you wish to exchange an item for another item and the original product is not defective, you will be responsible for the payment of any price differences between products as well as the shipping costs to return the original item. You will also be charged the shipping costs to send the exchange item to you. No exchange will be made for products that are not in good, resalable condition, not in their original packaging, or that were otherwise designated at the time of sale as non-returnable, discontinued, or seasonal.

Refund Not Due to Manufacturer’s Defect or Missing Item

If you wish to receive a refund for a product under this policy, we may require you to return the item to us. In such cases, you will be responsible for paying the shipping costs to return the item. Upon timely receipt of the returned item (if required), a refund of the purchase price (less shipping costs) will be issued to you. Items designated at the time of sale as non-returnable, discontinued, or seasonal are not eligible for a refund under this policy. Nor are business supplies, Sales Tools, or Starter Kits.

Sales Receipt Required

If you do not have your original sales receipt, we reserve the right to refuse to honor your product replacement, exchange, or refund request.

Product Credit

We reserve the right to issue product credit to you in lieu of your replacement, exchange, or refund request at our discretion if the conditions of this Product Return Policy are not met. If you return an item purchased with product credit, upon approval, the credit will be reissued. The original product credit expiration date will be extended by 15 days.

Questions

If you have any questions about product returns, discrepancies, back-ordered items, or anything else concerning these Product Return Policies, please contact the Customer Service Department at 1-866-943-0048 or info@healthysoursop.com.